![]() ![]() Millions of data feeds are published in the form of news articles, blogs, messages, manuscripts, and countless more, and the ability to automatically organize and handle them is becoming indispensable. When these processes are placed in a BPMS platform, these excuses go away since work is directed under a structured workflow, notifications are sent and retained, timers and reminders are in place and each step within the workflow is tracked and auditable.The amount of text generated every day is mind-blowing. ![]() Eventscripts parallel processing manual#No excuses – In a mostly manual process where emails are sent and shared directories are used, it’s easy for someone to claim they did not get the email or couldn’t find the documents out on the network. Using the approval example again, if the approval amount was above a certain dollar level, the escalation could go straight up to a VP. Additionally, these escalations can key off of data within the work item. After the first timer has expired, a reminder is sent to user letting them know about the work again and if the second (or third or however many times is required by the business), the work item can automatically be escalated to a supervisor, manager or someone higher up in the organization (or simply return to the Initial Reviewer). Typically, these timers are configurable to meet the business needs. Timers, Reminders, and Escalations – Along with generating an email or text notification directly from the BPMS workflow when a new parallel process is kicked off, the BPMS platform can also set timers to make sure the work is done within a timely manner. If all of the approvals are done via email or spreadsheets, this type of information either isn’t available at all or difficult to gather. This is commonly a requirement to fulfill state and federal mandates and to be able to produce an audit log for legal reasons OR just for internal research. No true audit trail – One of the key benefits to any type of process that is handled with BPMS is the ability to know exactly where the work item has been, when it was looked at, who looked at it and when it was completed. These are real, concrete dollars that add up and help justify the expense of the solution. By utilizing a dashboard with the baseline factors as a constant, real time data on the time spent on the former sequential process and cost associated within the BPMS solution can be displayed. This case type for parallel processing will be important to define during the analysis and design phase to ensure proper tracking. ![]() For the Case Management approach, the tracking would start based on a designated case type being created, one that is unique to a parallel workflow instance. In the case of the Copy approach, that would be when the work item goes through the Copy step. This can be done by keying off workflow rules when an item enters into a parallel process step. When the BPMS solution is being designed, it’s important that these are tracked within the workflow. Once the BPMS solution is designed and implemented, the cost savings will come in the reduction of time spent on the sequential process since the work will be done in parallel. The above factors become a baseline for determining the ROI for sequential processes. ![]()
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